Policies

We stand by the quality of Lumina Studios apparel. If you are not satisfied with your purchase, you have 3 days from the date of confirmed delivery to request a return or exchange.

All returns and exchanges are subject to manual approval by our team. To be eligible, items must be: un-worn and un-washed; in their original, unaltered condition; and returned with all original tags still attached.

Exchanges / Replacements: If your exchange request is approved, your replacement item will be processed and shipped free of charge.

Refunds: If you opt for a return rather than an exchange, you will receive a partial refund (less return shipping and processing fees). You may choose to have this refund issued to your original payment method or issued as Lumina store credit.

For pieces purchased during a designated pre-order window, you may cancel your order for a full refund at any time before the pre-order window officially closes.

Once the window has closed and manufacturing begins, all pre-orders are locked in and cannot be cancelled.

Once a package is handed over to the shipping carrier and the tracking status is officially marked as Delivered to the address provided at checkout, Lumina Studios' liability concludes. We are not responsible for lost, stolen, or misplaced packages once they are confirmed as delivered by the carrier.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to file a claim.

By purchasing from Lumina Studios, you agree to our dispute resolution protocol.

Mandatory support contact: If you have an issue with your order, delivery, or product, you must contact our support team at support@luminastudios.app to seek a resolution before initiating a chargeback or dispute with your bank or credit card provider.

Fraudulent disputes ('Friendly Fraud'): Falsely claiming an item was not received when tracking shows delivery, or initiating a chargeback without first attempting to resolve the issue with our support team, is considered friendly fraud. Any customer who files a fraudulent chargeback will be permanently banned from all future Lumina Studios drops. This ban extends to the customer's email address, physical shipping address, IP address, and payment methods.